A Bid for Uniformity
- Article 1 of 2
- Managed Services, February 2005
When it comes to the adoption of desktop managed services, organisations need to understand how their different implementation options can determine the level of business benefit they are likely to achieve.
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And Cheer adds: “You can get experts to test technology and applications before installing them, but what you can't say is how users are going to use a device. If a client decides to use a device incorrectly and not bother to do preventative maintenance and housekeeping, you can't plan for it.” A year into the contract, Barclays says that Dell is meeting all the agreed service levels, and some locations are even increasing their requirements from a six-hour systems repair level to a three-hour level, confident Dell can meet them.
Tudor's final advice to any company thinking of entering into a managed services arrangement is to think through the entire value chain, outsourcing all relevant elements - but, above all, to establish end-user education as the highest priority.
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